Free UK Delivery on all orders over £100
We offer free delivery in the UK if you spend over £100, otherwise, we charge £3.95 for UK delivery.
We can arrange international delivery to certain countries. For countries within the EU the cost is £10. For the United States and Canada we will charge a flat fee of £15. Most other countries (including Australia) we will charge £18. If you are ordering from a country not included in the drop-down list on the check-out page, please contact us for more information.
Please note that for international delivery we are not responsible for any associated import charges or local taxes.
Returns policy on full price products (including where a discount code is applied):
We want you to be 100% happy with your shoes but should our shoes not meet your requirements, providing they are unworn and in a re-saleable condition (this includes unmarked soles, so please try on the shoes on a carpet), you can return them for free within 14 days of receipt, and obtain a full refund or exchange them for a different size. A returns form will be included with the shoes.
Please email us at firstname.lastname@example.org to obtain returns and exchange instructions as we will only cover returns postage costs if it is pre-arranged through us.
Shoes purchased in a SALE or on our OUTLET page
We will be happy to cover the cost of postage if you wish to exchange SALE or OUTLET shoes, within 14 DAYS OF RECEIPT. Please email us at email@example.com to obtain exchange instructions as we will only cover postage if it is pre-arranged through us.
We do not cover the cost of returns for shoes purchased in the SALE or in our OUTLET if you require a refund.
If you need a refund, we advise you to return the shoes via a postage method that either tracks the shoes or requires a signature upon receipt. We recommend Royal Mail 2nd Class (small parcel) SIGNED FOR postage, which costs £3.95 and ensures that a signature is required upon delivery. We suggest you return the shoes in their original packaging as this will ensure that they qualify for the Royal Mail Small Parcel postage price.
If you have any queries, please email us at firstname.lastname@example.org