Free UK & European Delivery on all orders over £100
We offer free delivery in the UK and EEA if you spend over £100, otherwise we charge £3.95 for UK delivery and £8 for European Delivery.
International Delivery (outside of the EU)
We can arrange international delivery to certain countries. For most countries we will charge a flat fee of £15 (£18 for Australia) when shipping outside of the EU. If you are ordering from a country not included in the drop-down list on the check-out page, please contact us for more information.
Please note that for international delivery we are not responsible for any associated import charges or local taxes.
Free UK Returns (excluding SALE/OUTLET shoes) and exchanges
We want you to be 100% happy with your shoes but should our shoes not meet your requirements, providing they are unworn and in a re-saleable condition (this includes unmarked soles, so please try on the shoes on a carpet), you can return them for free* within 20 DAYS OF DISPATCH, and obtain a full refund or exchange them for a different size. A returns form will be included with the shoes.
Please email us at firstname.lastname@example.org to obtain returns and exchange instructions as we will only cover returns postage costs if it is pre-arranged through us.
Shoes purchased in the SALE or on our OUTLET page
We will be happy to cover the cost of postage if you wish to exchange SALE or OUTLET shoes, within 20 DAYS OF DISPATCH. Please email us at email@example.com to obtain exchange instructions as we will only cover postage if it is pre-arranged through us.
We do not cover the cost of returns for shoes purchased in the SALE or in our OUTLET if you require a refund.
If you need a refund, we advise you to return the shoes via a postage method that either tracks the shoes or requires a signature upon receipt. We recommend Royal Mail 2nd Class (small parcel) SIGNED FOR postage, which costs £3.95 and ensures that a signature is required upon delivery. We suggest you return the shoes in their original packaging as this will ensure that they qualify for the Royal Mail Small Parcel postage price.
If you have any queries, please email us at firstname.lastname@example.org